• jeudi 01 juillet 2004 : EPUM-GII, Campus St Jérôme - salle de Conférences (rez de chaussée)
  
  
  • 14h00 : Applying Business Process Redesign: a case-based reasoning approach - Dr. Selma Limam Mansar
    Senior lecturer in Business Systems
    Department of Computing, Communications Technology and Mathematics
    London Metropolitan University
    
    Résumé :
    Business Process Redesign (BPR) addresses the reengineering of one specific process within the firm. It helps rethinking a process in order to enhance its performance. Academics and Business practitioners have been developing methodologies to support the application of BPR principles. However, most methodologies generally lack actual guidance on deriving a process design threatening the success of BPR. In this presentation, I will first describe a framework and a set of best practices in BPR. I will explain how both the framework and the best practices were validated through case studies and a survey amongst practitioners. Next, I will briefly summarise related research questions in which I am interested, including the use of simulation in BPR. Finally, I will focus on a specific research area: the use of a case-based reasoning technique (CBR) in BPR. CBR is generally used to support solving new problems by adapting previously successful solutions to similar problems. I will explain how CBR can support a BPR implementation. Indeed, the CBR’s cyclical process can be used as a knowledge creation and sharing technical support to serve for the effective reuses of redesign methods. This is developed in an attempt to improve the level of success of BPR implementation by using case stories.